14 Best Zendesk Alternatives & Competitors

If you’re looking for a powerful but affordable customer support solution, AzureDesk is worth considering. Desku is an omnichannel support platform built for small to medium-scale businesses. So Desku is here for you and your business to manage every customer support query that comes by. However, if you are looking for Zendesk features such as live chat, chatbots, etc then Jetdocs is not the platform for you.

The interface of Intercom’s native apps for iOS and Android is equally impressive. Agents can use the app to support customers who need help, even while they are away from their desk or working remotely. Moreover, internal collaboration feels a bit more engaging and effortless with notes and mentions. Help desk tools come in different shapes and sizes- while one may offer a great user interface, the other may lead the way in affordability.

Discover how Intercom compare with Freshdesk

Looking for alternatives to Zendesk is important if addon costs are piling up for you in Zendesk. If you’re looking for an automated help desk solution that’s easy to use and affordable, look no further than Jitbit. This powerful tool allows you to set up automated workflows, manage tickets, and provide better customer service all in one place. Plus, its intuitive design makes it easy to set up and use right away. Pricing starts at $9/mo/user and the basic plan is pretty limited. The usable plan for most businesses starts at the price point of $29/month/agent and includes advanced features such as SLAs, event rules, etc.

Plus, it integrates with popular tools like Facebook Messenger and Twitter so you can provide support on those channels as well. If you’re looking for a reliable Zendesk alternative with powerful features and an intuitive interface, then LiveAgent is worth checking out. HappyFox is a customer service platform that offers an easy-to-use interface and powerful features. With HappyFox, you can manage customers across multiple channels such as email, phone, chat, and social media. It also allows you to create custom fields to capture additional data about your customers.

Zendesk vs Intercom vs ProProfs: Pricing

We make it easy for anyone within your company to access contextual customer information—including their conversation and purchase history—to provide better experiences. In fact, the Zendesk Marketplace has 1,300+ apps and integrations, from billing software to marketing automation tools. Customers now expect a more personalized experience, and businesses try to give them the best service possible for their satisfaction. While metadialog.com Zendesk and Freshdesk are known in the customer service industry, it’s also good to know that other alternatives are worth considering. For example, Customerly, the product we build, is an advanced behavioral messaging platform and an exciting option to consider. The customer service industry is constantly evolving, and businesses need to stay on top of the latest trends and tools in order to provide exceptional service.

The former is one of the oldest and most reliable solutions on the market, while the latter sets the bar high in terms of innovative and out-of-the-box features. Zendesk is billed more as a customer support and ticketing solution, while Intercom includes more native CRM functionality. Intercom isn’t quite as strong as Zendesk in comparison to some of Zendesk’s customer support strengths, but it has more features for sales and lead nurturing. Intercom’s chatbot feels a little more robust than Zendesk’s (though it’s worth noting that some features are only available at the Engage and Convert tiers). You can set office hours, live chat with logged-in users via their user profiles, and set up a chatbot. Customization is more nuanced than Zendesk’s, but it’s still really straightforward to implement.

Intercom vs Zendesk Plans and Pricing

Based on verified reviews from real users in the CRM Customer Engagement Center market. See side-by-side comparisons of product capabilities, customer experience, pros and cons, and reviewer demographics to find the best fit for your organization. Based on verified reviews from real users in the Social Customer Service Applications market. Again, Zendesk has surpassed the number of reviewers when compared to Intercom. Some of the highly-rated features include ticket creation user experience, email to case, and live chat reporting. Zendesk also offers proactive chat functionality to its user base.

With Zendesk, companies can manage customer interactions across multiple channels, build lasting customer relationships and improve customer engagement. If your organization prioritizes data privacy and security or has specific compliance requirements, JitBit’s self-hosting option is worth considering. With a one-time fee starting at $2200, JitBit allows you to host the customer service platform on your own servers, giving you full control over your data.

Popular Intercom Zendesk Integration Scenarios

Once you add live chat to your website, your visitors will be able to reach you through the chat widget. By leveraging the out-of-the-box Netomi virtual agent integration, companies enhance both the agent and customer experience, while also reducing costs. Other chatbots don’t sit natively within the agent desk, but with Netomi, virtual and human agents work alongside each other, creating an efficient and ultra-powerful customer service team. Zendesk offers tiered pricing based on the level of service you need, the size of your teams, and other factors. Every feature is available in the broadest option, Zendesk Suite, which is the version most companies would be implementing.

• If you are looking for more integration options and budget is not an issue, Intercom can be the perfect live chat solution for your business.
• Zendesk is among the industry’s best ticketing and customer support software, and most of its additional functionality is icing on the proverbial cake.
• Help Scout is a Zendesk alternative that works well for small businesses.
• The interesting thing about Zendesk is the difference between the message users versus active users.
• But with perks like more advanced chatbots, automation, and lead management capabilities, Intercom could have an edge for many users.
• Automatic assignment rules establish criteria that automatically route tickets to the right agent or team, based on message or user data.

Therefore, in order to carry a fair comparison, it is important to first figure out the criteria on which we can weigh the different tools. Integrate your apps, data, and channels into the same tool you use to message your customers. Zendesk offers a basic plan that is affordable and will suit my needs.

Submits New Zendesk Ticket to AB Split

Best for teams looking for quick solutions who don’t want to pay for add-ons such as KnowledgeBase, Live Chats, etc. If you’d want to test Zendesk and Intercom before deciding on a tool for good, they both provide free trials. Intercom has a standard trial period for a SaaS product which is 14 days, while Zendesk offers a 30-day trial. Just as Zendesk, Intercom also offers its own Operator bot which will automatically suggest relevant articles to customers who ask for help.

• Unfortunately, their customer service has been known to be less than stellar at times.
• Use its desktop or mobile app for your team and easily access a number of their features without having a premium plan.
• Both Zendesk Messaging and Intercom Messenger offer live chat features and AI-enabled chatbots for 24/7 support to customers.
• Using Intercom, users can communicate with clients via email, live chat, push notifications, and in-app messaging.
• Ortto’s Talk was built to address the limitations of existing platforms, offering a powerful alternative that leverages data and Ortto’s advanced AI.
• It excels in ticket management, live chat, self-service portals, and integrations with various business tools.

Another great add-on that ClickDesk offers is the ability to integrate your social media tools with live chat, helping to increase followers and engagement from your website. This is a great solution if you’re looking to set up, expand, or manage your own call center. Easily buy a new number, manage your call center team, and access features that can help your team support its customers. Freshdesk is a more unique Intercom alternative, as it offers the functionality to support businesses that use call centers for customer support. Most of our Intercom alternatives have much more straightforward pricing plans that are based on the number of support agents you need seats for, allowing your business to better plan for expenses. Intercom calculates the price based on the number of seats (users) you request.

Intercom vs Drift vs Zendesk Marketing Strategies

It can help you to reach out to customers and help them complete purchases. Both Zendesk Chat and Intercom will integrate with Salesforce Sales Cloud, Zendesk, and WordPress. Zendesk Chat will also integrate with Zoho CRM, which Intercom does not. Your selection of Zendesk vs Intercom may depend on the size of your company. Call it Intercom vs Zendesk or Intercom vs Zopim, let’s start with this interesting comparison. It is worthwhile to explore the features of both, prior to making a decision on which one you should use.

Increasingly, however, businesses are finding that current live chat platforms such as Intercom are falling flat due to a frustrating lack of functionality. Ultimately, this results in a poor customer experience, putting off prospective customers, disappointing existing ones, and negatively impacting your bottom line. Customer support is an important part of any business, and Zendesk’s customer support agents are no exception. Unfortunately, their customer service has been known to be less than stellar at times. Many customers find that the customer service representatives are slow to respond and don’t take the time to fully address their concerns. In addition, many customers have reported being directed towards a never-ending search through help articles rather than receiving direct assistance from a human representative.